Pricing and plans

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FAQ

Frequently asked questions about prices

How helpful is to use a free Anti-virus software.

You can’t trust without any security protocol. So you need to find some good Anti-virus software. A free one won’t detect as many threats as paid ones do.

Please feel free to contact us for the latest security software that we recommend our clients for security from various online threats i.e. Spyware, Malware, and Virus protection.

What exactly are Managed IT Services?

Managed IT Services is to outsource IT dept works to a trusted IT company that helps employees and manage your Infrastructure. MSP & Client are bound in a contractual service-based agreement that keeps track of performance & quality metrics during the service period.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

We work as an extension of your internal IT staff when this is the case. This helps in meeting your specific needs for a business.

What types of systems do you support?

We provide support overall platforms whether it is Windows, Mac, or Linux.

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