our solutions

IT Helpdesk

overview

What is IT Helpdesk?

We know nothing ever happens from 8am-5pm. It’s always when you least expect it. Helpdesk support is often one of the most difficult jobs in any organization; having to be the firefighter when a computer is crashing, or a user has a deadline and their presentation won’t print. These are scenarios we’ve all encountered.

The challenge is always the same; there are never enough resources to get it all done.

By utilizing PinakinIT’s 24×7 LIVE helpdesk, you can relieve your team from working nights and weekends and prevent your high-value employees from working on low-value tasks.

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Service desk

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Service desk

Our IT Helpdesk will help you succeed. Let’s get started

Solutions

Comprehensive IT services include

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    Network

    Cloud services are network dependent, which is why PinakinIT network management and monitoring services have become critical to IT.

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    Service desk

    PinakinIT 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

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    Infrastructure

    PinakinIT ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

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    Applications

    PinakinIT supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

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    Managed services plus

    PinakinIT provides advanced management tools to clients who want to take their IT Service Management to a higher level.

Key Capabilities

Our services provide a wide range of capabilities

  • Case Management

    It encompasses a lot of actions. From creating a ticket, assigning it to merging and closing it.

  • Integration

    Companies are going digital and having the right integrations provide the added advantage. Integration means the ability to manage the increasing endpoints, patterns, deployment models, users.

  • Mobile Support

    Desktops have been outnumbered by the ever powerful smartphones. In the current landscape, organizations require customer service applications that enhance self-service and customer experience.

  • Predictive Customer Analytics

    Predictive analytics is used to describe a data mining approach with four attributes namely, emphasis on prediction , rapid time to insight, emphasis on the business relevance of the resulting insights, increasing emphasis on ease of use.

  • Knowledge Management

    Knowledge management is one of the integral assets of a customer-centric organization. It holds information about the best practices and other operational processes.

Stop wasting time and money on technology. Let’s get started

“Our systems administration services from PinakinIT have been extremely effective. Their staff is very knowledgeable and is pro-active in addressing our needs. We look forward to working with PinakinIT and recommend them most highly.”
Robert R. Pescinski
Pricing and Plan

Services starting from USD 25 per hour only. No costly surprises.